Welcome to N2SYS Technology. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, we assume you accept these terms and conditions in full. Do not continue to use N2SYS Technology website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and any or all Agreements: “Client,” “You,” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us,” refers to our Company. “Party,” “Parties,” or “Us,” refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1.1 The IT support service company agrees to provide technical support services to the client as outlined in the agreed-upon service level agreement (SLA).
1.2 The scope of services may include but is not limited to hardware troubleshooting, software support, network maintenance, system upgrades, and consulting services.
2.1 The parties shall agree upon specific service levels including response times, resolution times, and availability of support.
2.2 Any deviations from the SLA will be communicated promptly and addressed in a timely manner.
3.1 The client agrees to pay the IT support service company the agreed-upon fees for services rendered.
3.2 Fees may be based on a fixed-rate contract, hourly rates, or a combination thereof, as outlined in the service agreement.
4.1 Payment terms shall be outlined in the service agreement and may include upfront payments, milestone payments, or recurring payments.
4.2 Late payments may incur penalties or interest charges as outlined in the service agreement.
5.1 Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the provision of services.
5.2 Confidential information shall not be disclosed to third parties without prior written consent.
6.1 Any intellectual property developed or provided by the IT support service company during the provision of services shall remain the property of the service company.
6.2 The client may only use such intellectual property for the purposes outlined in the service agreement.
7.1 Either party may terminate the agreement with written notice if the other party breaches any material term of the agreement.
7.2 Upon termination, the client shall pay any outstanding fees owed to the IT support
